PERILLA

RETURNS & EXCHANGES

Outbound shipping fees from the original order are not refundable.
Additional Returns Guidelines
Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Please include the original order packing slip in your return package. If your order was purchased using a gift card, you will only be refunded directly back to the gift card.
We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.
ADDRESS FOR RETURNS/EXCHANGES:
CPRC EWA BERNACIAK, Krzemieniecka 2 , 94-030 Łódź, Polska, +48 500 002 101, perilla@perilla.pl
- proof of purchase
- keeping the tracking number of the return package (without this you will not receive a refund if the package is lost by the courier)
- exchange or return form
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 14 days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

Outbound shipping fees from the original order are not refundable.
All shipping costs (including return shipping) and all related duties and taxes are paid by the customer.