Standard Delivery Time: Orders are usually delivered within 2 to 5 business days. During promotional campaigns and national days, shipping time may extend an additional 3 business days.
SHIPPING METHODS
Available Courier Services: We work with reputable courier companies such as FedEx/TNT, DPD and InPost.
Exceptions: we do not send packages to P.O. Boxes or APO/FPO addresses.
DUTIES AND TAXES
Duties and Taxes: All international shipments may be subject to duties and taxes. All taxes and customs duties are the responsibility of the customer and are not included in the order cost or shipping charges. Please see your local customs website for more information.
SHIPPING TRACKING
Tracking Information: Once your order is shipped, tracking details will be sent to your email address. Monitor the status of your shipment to stay up to date on its location.
CHANGING SHIPPING ADDRESES
Ability to Change Address: Customers can change their shipping address before the order is shipped. Please contact customer service as soon as possible to update your information.
LOST AND STOLEN SHIPMENTS
Lost Parcel Policy: We are not responsible for lost packages by courier or carrier. In case of problems, please contact the courier company directly.
ORDERS NOT PICKED UP
Consequences of Failure to Receive Shipment: If the package is not received or acceptance is refused, the return shipping costs will be deducted from the refund amount for the order.
