• Documents for Return

In the package you will find a company bag and other items that need to be included with the return. Remember to also include the receipt or invoice.

• Returns Policy

Before you start the return process, please review our returns policy. Check the terms, conditions and any fees associated with the return.

• Preparation of Goods

Collect all the items you received, including original packaging and accessories. Make sure the product is intact, unless you are returning it because of a defect.

• Return Form

You will find the return form in the tab above under the title "return and exchange documents". Fill it out carefully, stating the reason for the return and your contact details.

Please share your opinion about the product and its size so that we can better tailor our offer to your needs and continuously improve it. Thank you for your help and for taking the time to fill out the form!

• Goods Security

Carefully package the product to prevent damage during shipping. Use the original packaging or other sturdy packaging.

• Return Costs

Products are returned at the customer's expense. We do not generate return labels, so remember to arrange shipping yourself.

• Sending a parcel

Go to your nearest drop-off point and drop off your package. Keep your shipping receipt as proof of shipping. Make sure you have the tracking number if available.

Recommended Shipping Services: We recommend using services such as DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). Please note that returns via USPS and Royal Mail may take significantly longer.

Address: CPRC EWA BERNACIAK, Krzemieniecka 2, 94-030 Łódź, Poland
Phone: +48 500 002 101
E-mail: perilla@perilla.pl

• Refund Status Tracking

Once your package has shipped, track the status of your return using your tracking number. The time it takes to process your return may vary by merchant.

• Waiting for a refund

Once your package has arrived, we will process your refund. Your refund will usually be processed within a few business days, but this time may vary.

• Contact Customer Service

If you have any questions about the return process, please contact our customer service. You can talk to us by phone, email or live chat.

• Completion of the Process

Once you have received your refund and have confirmed that everything went well, you can complete the return process. We encourage you to share your feedback about your return experience.

• Product Condition
  Products must be returned unworn, unwashed, in original condition and with all tags and inserts attached. The original purchase document and a properly completed return/exchange form must be included in the return package. If the order was purchased using a gift card, the refund will only be made directly to the gift card.
• Trying on Products
  Please wear your own underwear when trying on your purchased product to ensure it can be returned hygienically.
• Packaging
  Branded bags or boxes must be returned inside the shipping boxes as they are considered part of the product. We recommend using the original packaging that came with the shipment.
• Right to Reject
  We reserve the right to reject returns that show signs of wear or do not meet the above criteria. Return shipping and any return duties are the responsibility of the customer.

• Required Documents
  To download forms and other required documents for returns and exchanges.

Return form, click here.
Exchange form, click here.

• Consequences of Failure to Receive Shipment: If the package is not received or acceptance is refused, the return shipping costs will be deducted from the refund amount for the order.

• Refunds
  Refunds will be made according to the payment method used at the time of purchase, except for gift cards.
• Return Shipping Charges
  The cost of return shipping is paid by the customer. In case of exchange, the customer will pay the cost of the return package, and we will pay the shipping cost of the new goods.
• Duties and Taxes
  All customs duties and taxes are covered by the customer.

Complaint Process
Goods are classified as defective if they are received in a damaged condition or if there is a manufacturing defect within 2 years from the date of purchase. All complaints regarding products purchased from our store should be submitted via email, attaching photos of the defect, in order to generate a return label. The complaint form can be downloaded here.

The complaint will be processed within 14 days from the date of receipt of a complete complaint application. We will notify you immediately of any deficiencies in the application, sending you information on how to complete it.