FAQS – Perilla Intimates

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FAQS

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 4 business days.

Foreign shipping could take up to 7-10 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free shipping for orders over $249. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.

All our products are subject to quality control.
The warranty covers any manufacturing, design or material defects. Please inform us as soon as possible after noticing defects.

It does not cover misuse or other problems that are not due to material manufacturer defects.

Goods are classified as defective if they are received in a damaged condition or if there is a manufacturing defect within 2 years of purchase.
Any complaints regarding products purchased from our store should be made by contacting us via email on our website with photos of the defect attached to generate a return label. You can download the complaint form here.
The complaint will be processed by us within 14 working days from the date of receipt of the complete complaint application. You will be notified by us immediately of any deficiencies in the complaint application. Along with such notification, you will be sent information on how to supplement the deficiencies in the claim application.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
You can request a refund within 14 days of your purchase.
If the product is unused, undamaged, and has all tags, you are entitled to a full refund.

In the event that the product has been damaged and the damage is not covered by the warranty, you are not entitled to a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All shipping costs (including return shipping) are covered by the customer and any duties and taxes associated therewith.
- a proof of purchase
- keeping the tracking number of the return package (without this you will not receive a refund if the package is lost by the courier)
- a printed exchange or return form

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