AGB
I. General Provisions
These regulations define the operation of the online store under the name PERILLA, available at www.perillalingerie.com, and the conditions of use. The Regulations specify the rights and obligations of registered and unregistered customers of the store, as well as the rights, obligations and scope of responsibility of the Administrator as the entity managing and operating the Store. The owner of the Perilla online store is CPRC Ewa Bernaciak with its registered office in Łódź at ul. Krzemieniecka 2, 94-030 NIP: 7251390769, REGON 381746626 (hereinafter referred to as "Perilla"). The customer can contact the online store operator via e-mail perilla@perilla.pl.
The provisions of these regulations (hereinafter referred to as the "Regulations") apply to all contracts concluded with Perilla for the sale and delivery of goods via the online store www.perillalingerie.com (hereinafter referred to as the "Store"), regardless of the means of distance communication used in a given case, used to for contact or conclusion of contracts between consumers and the enterprise without the physical presence of the parties to the contract.
The Regulations are addressed to all registered and unregistered users of the Store (hereinafter referred to as "Customers") and specify the rules for registering and using the Store account, placing orders in the Store and the rules for concluding sales contracts.
A necessary condition for using the Store and placing orders is to read and accept these Regulations.
The Customer may place an order without having to permanently register his/her data in the Store's database, provided that he/she reads and accepts the provisions of these Regulations.
Customers registering in the Store and making purchases there provide their personal data and consent to their processing by CPRC Ewa Bernaciak on the terms set out in the Privacy Policy.
Customers can use the Store by registering and thus creating a private account (hereinafter referred to as the "Customer Account"), which collects the personal data indicated in the registration form and information about the Customer regarding his or her orders placed in the Store. The Customer has the right to terminate the agreement concluded with Perilla regarding the Customer Account at any time by submitting to the Seller a declaration of will to delete the Customer Account. For this purpose, the Customer should contact the Seller or use the functions available in the Customer Account.
The customer is responsible for providing false personal data. Perilla reserves the right to refuse to process and cancel an order for a product if the Customer has provided false data or if the data raises Perilla's justified reservations as to their correctness. In such a case, the Customer will be informed by phone or e-mail about the reasons for canceling the order. In such a situation, the Customer has the right to explain all circumstances related to verifying the accuracy of the provided data and canceling the order. If there is no data allowing the Store to contact the Customer, the Store will provide any explanations after the Customer contacts the Customer.
The Customer is responsible for all transactions that were made using the login and password, unless the login or password information was disclosed to a third party through no fault of the Customer. The Store undertakes to make every effort to protect the login and password against disclosure. The Customer undertakes to make every effort to protect the login and password against disclosure to unauthorized third parties.
The Store is not responsible for the Customer's transfer of his login or password to the Customer Account to third parties. In the event of expiration, change or deletion of the e-mail account provided by the Customer when registering the Customer Account, the Customer should inform the Store about this fact.
The Customer declares that all data provided by him to complete the order is true, but the Store is not obliged to verify their truthfulness and correctness.
II. Order
The store sells goods only via the Internet. To make purchases in the Store, you must have an active e-mail account.
The store accepts orders placed online 24 hours a day, every day of the week. Orders are accepted at www.perillalingerie.com
In order to place an order, you must select products from the Store's available offer, sizes and quantities, taking further technical steps based on the messages displayed to the Customer available on the Store's website. The Customer selects the ordered products by adding them to the Store's cart.
All prices are given in PLN and include VAT. The price given for each product is binding from the moment the Customer places the order and confirms its execution, and does not change even in the event of an increase in the prices of goods in the Store.
Until the selection of the ordered products is confirmed by pressing the "Order" button, the Customer may make changes and modifications to the products in the order.
After confirming the ordered products, the Customer is obliged to provide his/her contact details (applies to unregistered Customers), select the delivery method and payment method.
When selecting the delivery method, the Customer will be informed about the shipping costs or that the order is covered by free delivery.
Sending the order by the Customer (confirmation by pressing the "BUY" button) constitutes the Customer's offer to conclude a sales contract, in accordance with the Regulations. In the case of Customers who are not registered to place an order, it is necessary to first read the Regulations and the Rules and Conditions of Use of the Store and accept them. The information posted on the Store's website does not constitute an offer to conclude a contract in accordance with the provisions of the Civil Code.
The store accepts the following payment methods: payment via card and PayPal payment systems. Acceptable payment methods may change and will be displayed to the Customer each time in the purchase path.
After placing and paying for the order, the Customer receives an e-mail confirming receipt of the order by the Store. If the Customer chooses prepayment via one of the electronic payment systems as the payment method, the order will be processed after the Store receives confirmation of receipt of payment from the operator of the electronic payment system.
Order processing begins on the next business day after receiving the order. The customer receives an e-mail confirming the completion of the order, which is considered the moment of conclusion of the sales contract.
Only correctly placed orders will be processed. A correctly placed order is understood as providing the Customer with all data necessary to conclude a sales contract and its implementation, which will be true, up-to-date and accurate. The order will not be processed in the event of:
The Store reserves the right not to process Orders placed by Customers contrary to paragraph II. 12 of the Regulations.
The Store may contact the Customer at the e-mail address provided by the Customer or by phone, at the contact telephone number provided by the Customer, in order to clarify doubts, confirm the order or in other matters related to the execution of the order.
By accepting the provisions of the Regulations, the Customer consents to the Store issuing and making available invoices and correction invoices in electronic form, in accordance with Art. 106n section 1 of the Act of March 11, 2004 on tax on goods and services (Journal of Laws of 2022.931, as amended). The invoice is issued when all the goods ordered by the Customer are completed and ready for shipment. The invoice will be attached to the shipment containing the products or will be made available to the Customer in electronic form via e-mail to the e-mail address provided by the Customer when placing an order or creating a Customer Account. Consent to receiving invoices and correction invoices in electronic form is tantamount to resigning from receiving them in paper form. The Customer may withdraw consent to receiving invoices and correction invoices electronically by contacting Customer Service.
In the event of withdrawal from the distance sales contract by the Customer who is, in accordance with Art. 221 of the Act of April 23, 1964, Civil Code (hereinafter referred to as the "Civil Code"), the consumer (hereinafter referred to as the "Consumer") and receipt of the returned goods by the Store, and if the complaint is accepted, the Store will send a correction invoice to the Customer's e-mail address.
The Store may enable Customers to use discount codes. Discount codes may have time and quantity limits, may be addressed individually or to all Customers, and may only cover individual products available in the Store. Detailed rules and conditions for using the codes are specified in the regulations or appropriate instructions provided to the Customer along with the promotional code.
III. Execution of the contract
Delivery of goods takes place only within the territory of the Republic of Poland in the manner selected by the Customer and specified in the order.
The store is obliged to deliver the shipment to the buyer within 30 days from the date of order confirmation. If the Store does not deliver the order to the Customer within this period, regardless of the reasons for the failure to deliver the shipment on time, the Customer has the right to withdraw from the contract. Upon receiving information from the Customer about withdrawal from the contract, the Store has 14 days to refund the amount paid by the Customer (including the amount for delivery).
In the event of unavailability of some of the goods covered by the order, the Customer will be immediately informed about the status of the order and will decide on the method of its implementation (partial implementation, extension of waiting time, cancellation of the entire order).
If circumstances occur that prevent the execution of an order, the Store reserves the right to suspend its execution and undertakes to immediately notify the Customer about the situation.
If the Customer decides to cancel the order and has previously paid, the automatic refund of this amount together with shipping costs will take place within 14 days after the Store receives an e-mail informing about the Customer's cancellation of the order. However, if the Customer decides to partially complete the order, the previously paid amount will be credited towards the payment for the partially completed order, and the remaining surplus will be automatically refunded within 14 days after the Store receives an e-mail informing about the partial execution of the order.
When receiving the parcel with the order from the courier, the customer should check the condition of the parcel. If the packaging is found to be damaged or damaged, the Store recommends preparing a damage report in the presence of the Courier and notifying the Store about this fact.
IV. Pre-sale
The store reserves the right to introduce special "pre-sale"/"pre-order" offers, under which the customer will have the opportunity to purchase goods from the new collection before the date of its introduction to regular sale.
The Store's sales regulations also apply to pre-sales, taking into account the differences indicated in this paragraph IV.
Contact information provided when placing an order must be accurate and current to enable the Store to provide information about the status of the order.
Payment for the goods takes place at the time of placing the order.
The order completion date will be each time indicated by the Store on the website for "pre-sale" goods, as well as communicated to Customers in an e-mail confirming acceptance of the order for execution, but it will not be longer than 30 days.
V. Withdrawal from the contract
Consumer in accordance with Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2020.287, consolidated text of 2020/02/21, as amended) (hereinafter referred to as the "Consumer Act"), you have the right to withdraw from the sales contract without giving any reason in within 14 days from the date on which the Consumer came into possession of the products or on which a third party indicated by the Consumer, other than the Courier, came into possession of the products.
The declaration may be submitted in the form of an electronic message sent to perilla@perilla.pl. The consumer can also fill out the return form directly. The use of the template is not obligatory, submitting a declaration is also possible by using the return option available in the Customer Account.
In order to meet the deadline to withdraw from the sales contract, it is sufficient to send a declaration regarding the exercise of the right to withdraw from the sales contract before the deadline to withdraw from the sales contract expires. In the above-mentioned case, the Customer is obliged to immediately return the purchased goods, no later than within 14 calendar days from the date on which he withdrew from the contract. The Store returns payments made by the Consumer immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract. The store may withhold the refund until the product is received or the consumer provides proof of returning it, depending on which event occurs first.
In the event of withdrawal from the contract, the contract is considered null and void and the Customer is released from all obligations. If the return takes place within the specified period, the Store guarantees a refund of the entire amount paid for the goods and shipping costs using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
The Store is not obliged to reimburse the Customer for additional costs incurred, including shipping costs higher than the cheapest shipping option offered by the Store.
The customer bears the direct costs of returning the goods, including shipping costs. The seller does not accept parcels sent back at the recipient's expense.
Returned products should be complete, free from traces of use and damage, and, if possible, include the received packaging and invoice.
The customer is liable for any reduction in the value of the goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
VI. Complaints
The products offered in the Store are brand new and original.
The Store is responsible to the Customer who is a consumer (and an entrepreneur with consumer rights) for the compliance of the goods with the contract pursuant to the provisions of the Consumer Rights Act. The Store is liable to the Customer who is not a consumer under the warranty for defects under the provisions of the Civil Code.
If the goods are inconsistent with the contract, the Customer who is a consumer may request its repair or replacement. The Store may make an exchange when the Consumer requests repair, or the Store may perform a repair when the Consumer requests replacement, if bringing the goods into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Store. If repair and replacement are impossible or would require excessive costs for the Store, it may refuse to bring the goods into compliance with the contract.
The consumer may submit a declaration of price reduction or withdrawal from the contract when the Store refused to bring the goods into compliance with the contract; the lack of conformity of the goods with the contract persists, even though the entrepreneur has tried to bring the goods into conformity with the contract; or the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using replacement or repair.
The above rights apply to defects that appeared within 2 years from the date of delivery of the product. When submitting a complaint, please attach proof of purchase.
The Store repairs or replaces within a reasonable time from the moment it is informed by the Consumer about the lack of compliance with the contract.
Complaints may be submitted in any form chosen by the Customer. If possible, please attach proof of purchase to the complained product (e.g. a copy of the receipt or VAT invoice) and a description of the defect noticed, along with specifying the Customer's request under the warranty.
The customer will receive information on how the complaint will be considered within 14 days from the date of receipt by the Store of the letter containing the complained goods.
If the complaint is upheld, the amount paid by the Customer will be refunded in full, along with the costs of delivering the product to the Customer and the return delivery of the defective product to the Store, which were borne by the Customer. The refund will be made immediately, but no later than within 14 days, using the same payment method that the Customer chose when paying, unless the Customer has clearly indicated a different method of refund and if it is technically possible on the Store's side.
If a warranty complaint is not accepted, the goods will be sent back along with an opinion as to the groundlessness of the complaint.
A platform for online resolution of disputes between consumers and entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The platform is an interactive access point for consumers and entrepreneurs seeking out-of-court resolution of disputes arising in connection with online transactions.
VII. Personal data protection
Personal data is collected by the Store in accordance with the provisions of the Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC and the Act of May 10, 2018 on the protection of personal data. More information on this subject can be found in the "Privacy Policy" tab.
VIII. FINAL PROVISIONS
Polish law applies to the contract for the sale of products in the Store. The contract is concluded in English.
In matters not regulated by these Regulations, the provisions of generally applicable law shall apply, including in particular the provisions of the Civil Code, the Consumer Act and the Act of July 18, 2002 (Journal of Laws 2020.344, i.e. of March 2020) on the provision of electronic services.
These Regulations do not exclude or limit any rights of the Customer who is a Consumer, which he is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of these Regulations and mandatory legal provisions granting consumers broader rights, these provisions shall prevail.
Perilla reserves the right to change the provisions of these regulations for important reasons, in particular:
The changes referred to in section 2 do not bind Customers who placed an order before changes to the conditions below were introduced, unless the changes result from mandatory provisions of law. The Customer will be notified about any change in the regulations to the e-mail address provided when placing the order.
In the event of changes to the Regulations, the Store will inform Customers about the new content of the Regulations electronically (to the e-mail addresses indicated in the Customer Account or when placing orders) and by publishing the new Regulations on the Store's website, at least 30 days before the entry into force of the new Regulations. . If the content of the new Regulations is not accepted, the Customer has the right to terminate the agreement concluded with Perilla regarding the Customer Account at any time by submitting a declaration of will to delete the Customer Account.
In the event of a change or invalidation, as a result of a final court decision, of any of the provisions of these Regulations, the remaining provisions shall remain in force and bind the parties.
We would like to inform you that all comments and suggestions from Customers are always welcome and desirable from the point of view of Perilla's policy, the main assumption of which is to act in the interest of the Store's Customers. In order to send comments and suggestions or if the Customer believes that his rights have been violated, please contact us at the following e-mail address: perilla@perilla.pl
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at perilla@perilla.pl.
Our contact information is posted below:
Perilla
perilla@perilla.pl
Krzemieniecka 2, 94-030 Łódź, Poland +48500002101
BUSINESS REGISTRATION NUMBER: 381746626
VAT number: PL7251390769